September 11, 2001 was a shocking day in our country’s history. The violation of our sovereignty and sense of safety will forever haunt our memories. I was at a National Sales meeting in Dallas, Tx. The leadership response and lessons learned has served as a reservoir for crisis management. It is amazing how comforting and timeless these lessons are as we relate to the Covid – 10 pandemic.
I will highlight the key lessons below.
– A structured well conceived plan provides comfort
– Take care of your people – take the necessary steps to meet your people’s needs and help[ them feel safe
– Money is not an object and should not stand in the way of caring for your team
– Provide structure for your people until more information is available
– Note the location of everyone
– Provide frequent updates to share recent communications
– Delegate responsibilities to those most gifted to lead in their area of expertise
– Understand people’s emotions and relate with empathy
– Establish a timeframe to report progress
– Allow people time to release and relax
– Value people and show concern for their families
– Determine the key areas on which to focus your attention
– Strong leadership created great stories and pay dividends in loyalty and increased performance
May you find them of value as we grow as a country, with leadership, compassion, love, unity and safety as guiding principles.