People who have been tolerant of oppressive leadership/management behavior eventually revolt. Mutiny is on their minds and it describes a revolutionary action. In an organization that has owners, principals and stockholders mutiny does not occur by physically taking over a facility or its leadership. It occurs by people determining that they will not give 100%. They will not be totally engaged at work. They will not give their best. Employees will adopt an “over my dead body” mindset, which means they theoretically would rather die than give their total cooperation to an organization that does not respect them. Workers have decided that the company does not deserve their best, therefore their best ideas, solutions and discretionary effort will be withheld.
A sales representative approached his mentor and told him about the dissent in his district. Apparently, the district was fed up with the leadership inadequacies of their District manager. He listed several failures in emotional intelligence and examples of managerial malpractice. He wanted to know the path they should take to bring their discontent to higher authorities. They were going to stage a mutiny. Their mutiny was not going to be a work stoppage nor were they going to physically remove their manager from his position. In essence, they wanted to schedule a meeting with their regional manager on their grievances. They wanted to know if they were going through the proper channels to get results. The team was to meet with the regional sales manager to complain about the District Manager’s tactics and the impact on morale and performance.
The curious part of the discussion was the performance history of the regional sales manager. In his prior role as a district sales manager, his team complained about his management style. He was notorious for lacking emotional intelligence and created an environment of fear and intimidation. He exhibited the same tendencies present in his current subordinate. How sympathetic would he be to their claims about a hostile work environment?
The representative was advised to go through the proper channels. They felt more comfortable contacting Human Resources to state their case. HR, by remit, would investigate their issues and take the necessary actions. Additionally, he was advised to not be seen as the ring leader in this uprising. The Regional manager in question was also notorious for retaliating against individuals who challenged him or stood in his way.
Managers can evaluate their culture through The Know System™ which could provide a simplified look at their environment. The Know System™ featured in the book The Isle of Knowledge is a decision making model which is also useful for individual and group coaching exercises. It is easy to use and allows the participants to accumulate information to enhance the quality of their decisions and discussions. The system is devised from the word Know. The user should ask a series of questions to gather information. Let’s look at 6 words from the word Know and a few related questions that apply to company culture.
- Won – What would a winning culture look like to you? What type of atmosphere, level of engagement and customer satisfaction scores would represent success to you?
- Know – What do you know and need to know about your culture and the people in your organization? (This can be enhanced with the words who, what, where, when, how and why, if appropriate)
- Now – What are you doing now to ensure a healthy habitat? Are you placing priority on the proper indicators?
- No – What are you doing that you need to stop doing? What goes against your culture and stated values that you need to say no to? What do your people want you to eliminate or stop doing?
- On – You must be vigilant at all times to monitor culture and maintain a proper cultural air quality. What are you doing to track leading indicators of a great culture? How are you measuring your work environment?
- Own – Do you own the culture as evidenced by leadership behavior? How are you holding yourself and others accountable? How are you reporting your performance and interest in a strong culture to your people?
The beauty of our current leadership/managerial landscape is that many organizations have ascribed to the notion of a healthy work environment. There are employee surveys and satisfaction surveys, as well as engagement surveys to take the temperature or climate of the organization. These surveys can uncover problems and managers can be presented with data and held accountable for changing their environment. These surveys are strengthened with direct contact with management and human resources to ensure the environment is conducive for maximum productivity.
Is imperative as a leader to gauge how your people are responding to your direction and the culture in your environment. It is also apparent that many leaders are promoted because they excelled in their previous sales position, but are not cut out for management. You should try to train and develop these individuals, but in some instances it is not a good match and a decision should be made to place the person in the right job. A worst-case scenario may develop where people mentally abandon the company, but stay on the job, because the company failed to address a main contributor to their toxic culture.
When the organization does not feel like a respectful place, people feel that the company has let them down and cannot be trusted. Mutiny or thoughts of mutiny is an indication that the current culture has failed or is failing many of its workers. They may resort to subversive action and taking matters into their own hands.
Mutiny may show itself as a single silent action called a resignation. Your top performers or the most influential members on your team may leave, causing a chain reaction of departures. Management must be accessible and periodically and personally check the culture pulse of the organization. People must believe that leadership is authentic, transparent and sincere when leaders speak of core values. Trust will be enhanced when people really believe that they are the number one resource in the organization. Otherwise, silent mutinies will going unchecked, unnoticed and leaving people unfulfilled.
Copyright © 2016 Orlando Ceaser