coaching | The "O" Zone

Preface—Keys to Leadership Greatness

To unlock your leadership greatness, you must start from the premise that greatness exists within you. Greatness is an infinite potential to reflect a significant purpose. It is not arrogance of superiority, but rather a hunger to live a life of meaning. As humans, we are intrinsically drawn to excellence and, when we are separated from it, we crave to re-establish contact. Access and exposure to this reservoir of experiences and expertise will enable you to lead yourself and others to a better future.

Leadership is an integral part of our lives and is instrumental in achieving results that represent success. Experts discuss the need to include diversity and inclusion as a part of training, rather than as a standalone program. Effective leadership, incorporating individual distinctions, will enable you to instinctively make decisions that include everyone. You will capitalize on the talents, ideas, and contributions of the team as well as every individual to improve innovation and decision-making.

The climate you have has a profound effect on your results. Some experts believe 30% of your financial results (profits and revenue) can be directly related to organizational climate. Climate can impact employee engagement levels, which also influence results.

The climate/culture you create can be seen through the acronym OASIS. OASIS = Open and Share Ideas Safely. The climate must be a place where people are in a safe place to state how they feel and how they can help you and the company excel and meet personal objectives and the needs of clients.

It was Friday of my first week as the Senior Director of Diversity and Work/Life Effectiveness, after nearly thirty years of sales, marketing, and training experience. I was called to a meeting of our Research & Development Department. It was an actual meeting with people participating across the world as a video conference and a teleconference. At one point in their discussion of the eight questions from the Employee Survey related to diversity, one of the directors turned to me. “Orlando, since you are the worldwide expert of diversity, what do you think we should do?”

“Thank you very much,” I responded. “Since I am the worldwide expert as of Monday, let me speak to you from my depth of experience. One of the questions asks, ‘Are you afraid to state what’s on your mind without fear of reprisal?’ The last survey result gave an average response of 64%, this year’s survey came in at 66%. I will not talk to you about the statistical significance of going from 64% to 66%, but what I will tell you is that one-third of your people are afraid to state what is on their minds. We recently lost four drugs in late-stage development, after a tremendous financial investment. Somebody knew they had problems. Either they were too afraid to state what was on their minds, or they spoke their minds and they were ignored. We will need the next great drug to be successful. Who’s to say that the success of that next great drug does not reside in the minds of the one-third who are too afraid to speak?” As a leader, you must get the best out of your people, and one way is to encourage candid discussions and establish an environment that rewards and encourages this philosophy. Remember you are all on the same team and want the same level of success.

There is a leadership continuum showing the correlation between values, beliefs, and results. Values influence personal expectations and the expectations you and the organization have for your direct reports. There is a certain behavior we infuse within our culture. Those who comply are seen as successful, and the outliers are reformed or replaced. Fifty to seventy percent of the variance in organizational climate can be attributed to differences in leadership style.

There is a burning desire, a hunger that exists within you; a turbulence stirring inside indicative of a need to be satisfied. This yearning to live a life of purpose asks you to find and fulfill your reason to achieve a goal. So, you are programmed to make an impact, not merely a faint impression, but a bold imprint. To be successful, there are keys or success factors at your disposal.

There is an open debate on which keys are the most beneficial to unlock the vault. However, this vault of potential energy will transform your life. It will not require voice recognition software, retinal scans, reading a thumbprint, or facial analysis to get inside and use its contents. In one of my favorite childhood stories, the hero would always say, “Open Sesame” to open the side of the mountain that was filled with unlimited treasure. In this book, you will review ten keys to unlock your leadership greatness. These practical strategies and their tactics are designed to give you Action-Oriented Knowledge (AOK).

The ten keys evolved from over three decades of experience in observing and developing Impact Players. The term Impact Players is common in professional sports and is applicable to academic, business, and community performance. Impact Players are the game changers, the difference makers, the catalysts who change the direction of the game and the performance of their peers and the competition. By their very presence, they accelerate and elevate performance to a higher level. People are wired to become Impact Players. The traits of these high achievers are similar to the traits we wish to unlock in each of us to reach our maximum effectiveness. Tapping into this power will enable you to unlock your leadership greatness.

To unlock leadership greatness, discard and disregard the debate of whether great leaders are born or made. Walk away from conversations that argue whether nature or nurture shapes the greatness of a leader. William Shakespeare said, “Be not afraid of greatness; some are born great, some achieve greatness, and others have greatness thrust upon them.” Martin Luther King, Jr. said, “Everyone can be great, because everyone can serve.” The ten keys to unlock your leadership greatness embody these quotations.

We define our infinite potential as our inherent leadership greatness. You will utilize your skills to focus on the benefits, remove the barriers, and experience the breakthroughs or “Aha’s,” as you discover the treasury of enriched potential within you. Jules Verne, in his book Journey to the Center of the Earth,” imagined wonders and adventures” on an expedition going beneath the Earth’s surface. You will encounter such a stimulating journey as you delve into unlocking your leadership greatness.

Veterans of watching and playing sports and working in business for a living, remember countless regime changes. The owner or senior leadership brings people into a room or connects with them online to make an announcement. The current boss is being replaced, which could mean, demoted, reassigned or terminated. They inform the workers that it was time for a change. They may deliver platitudes and say such things as, “they were a fine individual and have contributed much to the organization.” This decision may not be linked to performance, but it was time to go in another section. This unleashes quite a buzz within the organization. Both positive and negative comments are made about the person and the decision.

Let’s move our focus immediately from the person making the decision and the person being removed. Let’s focus our attention on the people who work for him or her. On Sports Center and the local news media, one by one former players are interviewed.” “He was an excellent manager, a player’s coach, a person of high intellect and sports acumen. He taught me everything I know. She took a chance on me, when no one else would.” The plaudits and accolades go on and on.

In business and in athletics, there may be factors beyond the coach or the leader, which influence performance. However, one point comes out loudly and clearly, if the person was so great and instrumental in career growth to receive such high praise for their leadership,” why didn’t the people perform better?”

The best way to show a coach or a leader what you think of them is through excellent performance on the field, in the field, on the court, in the office, on the plant floor or in the classroom. Results are the measure of a person’s effectiveness. Is it logical to assume that your performance is an indicator of how you felt about them? If they are not getting the best from you and it is not them, then it must be you.

If you are not delivering up to your capabilities, are you in the wrong job or somehow being hampered by underlying issues. Are you compromising the effectiveness of your team, and placing your job and your manager’s job at risk. Bear in mind, it is the role of the manager to diagnose and treat some of these issues. It is commonly said that somebody has to take the heat and the blame when the team does not perform up to its capability. The leader or coach is usually this individual. Managers cannot fire the whole team or replace every individual over night. Somebody must take the field, sit behind desks or operate the machinery. Often it is believed that firing the manager will jolt the team into an accelerated, escalated level of performance. Sometimes this works, but sometimes it doesn’t.

What can be done?

When you bemoan the fact that, “another one bites the dust or another one got away or another quality coach leaves, think of all of the assistance they gave to you. Remember the instructions and wise counsel. There may have been working above and beyond the call of duty to get you comfortable in your job. Think of their families, as you think of your own. Then I want you to inspire and motivate yourself to give your maximum effort. Energized and engage your team members into working to their highest levels of achievement. You are doing this for yourselves, the organization and the manager you claim to admire and respect.

Performing to your highest level can be very self-serving. It enables you to have a greater role in retaining the best manager for you. If you admire the quality leadership of this individual, make sure that when they leave the organization, is because of some of the reason other than the team not delivering its best. The next person who walks through the door, on to the court or field or into the plant, was selected by you as surely as if you were in the interview making get the job offer. Retaining the manager you want may also keep you from getting the manager from Hell who may be lurking in the shadows waiting the right moment to assume the position you provide for them.

You may know him on both sides of this issue. People have come up to them and stated how unfair it was that they were no longer in the role. They went on to say they will never forget the things they taught them and how it made them a better person or manager. These comments were appreciated and well received. I’m curious; if it meant so much to them, why didn’t it show up in their performance. Why did she choose this year to deliver below prior years? Did they do everything within their power to keep the coach? Are there things that they could’ve done differently that could have led to a different result?

The manager, coach or leader is a part of the team. They set the tone for the velocity of the team and their ability to scale higher mountains of expectations. The team can be compared to a chain and sometimes the manager is the weak link in the chain and should be replaced. Sometimes, there are other individuals on the team that are not living up to their potential and the manager must develop them or remove them from the organization. Failure of the manager to make the tough calls may be an indication that they are not strong enough and should be replaced. In situations where the manager is highly regarded for their character, vision and leadership skills, it is imperative that this bears fruit in the performance of the team.

Post blog assignment

The next time you see a news story, where a person is being removed from a job, you may want to ask yourself a few questions and look for the evidence provided to justify the action.

• What did they do to deserve the termination?
• What information was given to support the action?
• What did the people who worked for them have to say about them?
• Was there evidence of being a good person, but not strong enough to make the tough decisions?
• What information was provided about the performance of the team or the department?
• Did you get a sense that the team was performing below its capabilities?

If you want to keep the manager you have, either as your boss or within the organization, you can contribute to this by performing at the highest level of your capability. This may spare you the inconvenience of complaining about the organization or feeling guilty about your culpability in the demise of your beloved leader, manager or coach.